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oct 16

Network Outage



 

13.00 SOLVED
all services are availble

10.50: the affected virtual machines have been restarted. We expect all service to be fully up and running again within the upcoming 30 minutes.

10:29:
Due to a network outage, some services have performance issues or are temporarily unavailable. Our engineers are working on it. We apoligize voor the inconvenience.  

Questions: 

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers).

oct 11

Outage Incoming DID (partial outage)



 

23.00 SOLVED

20:00: One of our Dutch Telecom providers is having emergency maintenance, resulting in non availability or bad connections on VoIP inbound. Outbound traffic is not affected. Also Fax over IP services may be unavailable during this maintenance window. 

Questions: 

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers).

oct 11

Outage Exchange Server 2013 (partial outage)



 

14.45 SOLVED
all Exchange services are up and running again.

13:18: At this time we experience an issue on one of the Exchange 2013 databases.As a result, a group of Exchange users cannot use Exchange functionalities. Our e​​ngineers are working on solving this problem. We apologize for the inconvenience.

         
				
				
  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers).​​​

oct 6

Network issues DC1




 

         

			

15:30: The DDOS attack has been stopped several times and seems to have come to an end. Although this is outside the influence of Universal, we will consult with our supplier to ensure the necessary actions were taken undertaken for future prevention.
				
13.30: At this time, there is a DDOS on the network of our Internet provider. Engineers have detected the source and are filtering on valid packets. This might cause short interruptions as a result. We apologize for the inconvenience
  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers). ​


SEP 1

VoIP outage




 

16.44 SOLVED

15.45
We are currently experiencing issues on our VoIP platform, as a result, VoIP extension cannot connect to our VoIP service. Our engineers have located the issue and are working on it to resolve it as soon as possible. We apologize for the inconvenience.
      

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers). 

JUN 27

Skype for Business Quality issues




 

15.55 SOLVED

update 13.30; the problem is caused by one of the switches in datacenter 1. Our engineer is on site to solve the problem.

11.45 We are currently experiencing quality issues on the Skype for Business platform. Our engineers are working on it. Our apologies for the inconvenience. 
      

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers). 

JUN 22

Skype for Business Mobile Outage



 

11.32 A.M. SOLVED

10.28 We are currently experiencing an issue with Skype for Business Mobile clients. Our engineers have located the problem and are working on the fix for this issue. Our apologies for the inconvenience. 

      

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers). 

JUN 08

network outage Datacenter 1



 

 11.40 SOLVED

10.21 We are currently experiencing a network issue in 1 of our datacenters, resulting in non availability of some of our services. Our network operator is working on it.

11.05 outage due to hardware failure at our network provider. We are currently prepairing rerouting our network traffic.  

11.18 our engineers are on site to execute rerouting.         

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers). 

May 27

Outage Hypervisor



 

10.58 SOLVED

10.38 A.M. We are currently experiencing an issue with 1 of the Hypervisors, resulting in non availability of non-redundant virtual machines on this Hypervisor. We are restarting the services.

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers). 

May 11

VoIP Outage - Outbound


​​


 

17.06 P.M. SOLVED

16.22 P.M. We are currently experiencing issues with outbound VoIP traffic. Our engineers are investigating.

  • support@universal.nl
  • call +31 26 2020020 or +31 26 8080135 (after working hours please leave a message for our engineers). 
    ​​